Brian Tracy - Accounting Manager and Assigning Tasks - Translation by Jean Bqvsyan , B. Trsayy
Note:
Natural tendency for managers who have different personality types is that with so many people behave as if they are the same . However, effective management requires a " flexible personality " is. Approach should be based on the personality and character of the person with whom you work to change.
A few years ago when I was involved in a series of medical problems , I was very keen to understand the situation and are always questions about the possible consequences of any treatment, medication or other measures may be asked . Soon discovered that almost every expert I spoke to him repeat these words : "Every person is different ."
This statement is also true in the world of work . "Everyone is different ." Natural tendency for managers who have different personality types is that with so many people behave as if they are the same . However, effective management requires a " flexible personality " is. Approach should be based on the personality and character of the person with whom you work to change.
Different ways for different people
There are many character set of tests and tools have been developed over the years . DISC test is probably the best of the characters is divided into four groups . This means defining the specific character and determine their strengths, weaknesses , interests and possible career paths a surprisingly accurate.
We never take the test, DISC, do not hire someone to assemble . Recruiting volunteers to provide the password , go to our website and ask them to answer a series of questions to devote ten to fifteen minutes and then the OK button throw. Then at that moment , complete and accurate analysis of their personalities given . The same figure for the potential employer test results will be sent .
Then about a personality test , we spoke on the phone with someone . We clearly observe and test each potential employees about the temperament and competence to perform a specific job or task will review with him . This is a positive process that aims to ensure that the person hired for the job , we will be happy to do it .
DISC analysis based on the position of the two axes on the graph are separated , they will be divided into four different personality types . The vertical axis ranges from introvert to extrovert above the bottom of the range .
The horizontal axis ranges from Vzyfhmhvr characters left to right oriented variable. The main characters are four staff and four brigades .
Character Guide
The first personality type in the box above left dominant personality or the personality of the leader . This person is extroverted and yet retain very Vzyfhmhvr . The main motivation for this person " is results ." The person can be an entrepreneur, fire chief or police officer is great for anything that results is the most important factor is the company's success .
Quick lead character thinks and decides , and is willing to quickly reach a final conclusion . ITL bear little relation to the second quarter of personality types that are Rabthsazan because they are more Vzyfhmhvr oriented , but well with the type of personality that analysts come to the third group , because both focus on business results.
Social character
Second quarter or expresses the social character (in the DISC model is effective with the name ). It gives a good value for relationships and is oriented and extroverted . The main motivation for this is the social one : "You see , you see me ! "
The individual politician, speaker , vendor , performer or director of any other job that requires a high level of well- being and positive interaction with others is also good . They love to talk about themselves , and also you usually are positive and enthusiastic .
One of the dangers of social or expresses the speed with which you agree to commitments that are often forgotten or just do not remember .
Relationship builder personality
In the third quarter, right down to the individual Rabthmhvr . Description of the person's reasons " Rabthsaz " call . Rabthsaz·ha great importance to the thoughts and feelings of others and the same time they are Drvngratr and Tvdartr . Kmhrftr they are, so to speak , and Ima say I do not mention .
In summing up , sometimes skeptical Rabthmhvr people slow to appear . They are concerned about the effects of their actions and words on others. The biggest motivation for Rabthsazan is: " Let's be friends ."
Rabthsazan teachers , nurses, counselors and therapists are great , they do everything that needs to work closely with others , as well . When you interact with characters Rabthsaz , you should wait a little more , ask lots of questions , listen carefully to the answers and know that these people do not like to take a hasty decision .
Personality Analyst
Fourth -quarter figures on the bottom left of the analyst or thinker that is consistent with the DISC model . This person is self-contained and quiet and also very Vzyfhmhvr . The biggest impetus for this one is: " Let's be careful ."
Analysts for jobs that require high precision and low interaction , are very good . They prefer problems that ' do not give away the answer . " People in the thinker / analyst serve as accountants , engineers, computer programmers , scientists , scientist, mathematician , and are very successful financial analyst . They prefer to work long hours alone and with others have less interaction .
When analysts / thinkers when you need to express their ideas in logical and practical manner . They love facts and details , and want to be sure that there is no possibility for error or mistake .
People are different.
Your natural tendency is to deal with people like that are just like you . But when I reached puberty , they understood that different people in different ways .
To cope with different characters , you sometimes have to pause and look at the person . Then go his way and learn to match his pace and mood , especially if you want to somehow let him work .
Manage Your Way
Look at your employees . I never think of that does not change your character and personality trends and how to best communicate with people around them think .
• Guide : a guide Vzyfhmhvry high and low individual-oriented . The person Bytaqt , Mvfqytmhvr focused on working and eager to learn the results. He is the right way to manage the practical , accurate , fast, and keep focused and clear expected outcomes and methods of evaluation results and determine success .
• expresses this type of personality is very social, extroverted , friendly and enthusiastic . They are holistic , seeing the big picture , than to hear the details are Bytaqt and have a keen interest in human interaction . Effective method of managing the relationship with Community / extroverts is that they put in the energy and focus them on something that they can have more cooperation with you . Make time to talk , to communicate and interact with others and ask them to assign the address details .
• Rabthsaz : Rabthsaz humanity and the focus is less on things . The people who are sensitive and hesitant , with a strong emphasis on building relationships with others . Of cooperation , teamwork, friendship and harmony pleasure . Rabthsaz·ha management system with a lot of interactions gentle , friendly , slow and no surprise others . Feeling, to show respect and sensitivity to others' moods and relationships are most important for them .
• Thinkers : The people focus so much on the job and little focus on the individual. To detail, accuracy, completeness, and sound of much importance . Appropriate management practices in relation thinkers is that a clear , relevant , accurate , finicky , precise in speech , Be gentle and controlled .
Senior managers to improve the ability to create good relationships with a variety of personality types are allocated time . Fortunately, the ability to experience and asking lots of good questions and listening carefully to their responses can be obtained . You deliberately change their management practices to improve consistency with the main character on the opposite side to find.
Modern Economic
Scientific and interesting news from around the world
Negotiation
Negotiation is a process by which the two sides try to reach an agreement on their favorite topics .
Introduction
Today, people around the world have increasingly interacting, discussing and understanding other cultures . Culture of a country that has long been an important environmental factor as the main cause systematic differences in the behavior of organizations. Refusing to account for cultural differences, because many were commercial failures (Steenkamp, 2001; 30). However, when cultural differences are well understood and successfully directed , can lead to business operations , creative and sustainable source of competitive advantage .
This means that negotiators heterogenous cultures and interact with people with different negotiation styles given position must be able to provide (Simintiras and Thomas, 1998; 10).
Impact of cultural diversity on international trade
Effectiveness in global companies increasingly growing commercial negotiations to survive are related. Seek opportunities in global markets , managers are significantly involved in international trade negotiations . One of the most challenging tasks in such a manner that international trade negotiations and more than 50% of managers spend their time in this way (Reynolds et al, 2003; 236).
As the markets are competitive and international organizations , businessmen , politicians and consumers that make up these institutions will also have to interact , leading, negotiating and understanding people of other cultures are . Values and beliefs of people who work with their language and customs differ from you can cause misunderstanding and even business failures are costly . So the experience costly , managers and politicians aware of the business and politics has been dominated by two distinct intellectual activity of certain cultural beliefs and values of a society is separate . Social behavior in particular fulfilled and deeply values and beliefs are associated . This means that cultural differences mismanagement of risk is high .
Wrong direction could mean the difference negligence or failure to maintain and excitation employees, potential misinterpretation of the International Union for the border , inevitable errors in marketing and fail in establishing sustainable sources of competitive advantages . Mismanagement of cultural differences may be, other organizations and managers to succeed in intercultural activities to deal with the deadlock and lack of effectiveness . But when they successfully manage cultural differences can lead to innovative business practices , better and faster learning in organizations is to create a sustainable source of competitive advantage ( Hvklyn , 1377 , 51 ) .
Role in international trade negotiations Sale
Important contribution to international trade and the growth of world trade has contributed to the increase . Companies involved in international trade due to the different national and cultural boundaries face should be familiar with the different forms of sales transactions and trade negotiations . This means that people from different cultures interact and negotiators involved in the talks to succeed, we must be able to present the position of the different negotiation styles (Simintiras and Thomas, 1998; 10).
Obstacles to achieve success in the negotiation of trade agreements, cultural , economic, legal and cultural barriers further .
Success depends on the ability to see things from the perspective of cross-cultural dialogue and negotiation and understanding of cultural values and perspectives of others in their backgrounds (Gulbro and Herbigs, 1995; 19).
of international importance and is considered an important advantage (Simintiras and Thomas, 1998; 10).
Negotiating skills are associated with higher commercial sales . Parties involved need to agree on the price and other trade -related issues are sold . Marketing activities related to trade and the manner in which the transaction occurs. Negotiations to reach agreement on the existence of two or more bonded with each other .
(Kotler, 2000; 638 - 639).
The effect of culture on inter-cultural sales negotiations
Negotiation is one of the most important elements ( components ) is the buying and selling . Negotiation is a process by which the two sides try to reach an agreement on mutual interests (Gulbro and Herbigs, 1996; 17).
Negotiation process is a complex process that is under the influence of culture ( cultures ) are negotiators . For example, during a call between the parties negotiated under the influence of ethnic heritage ( ethnic ) attitudes and behaviors are shaped by the culture of the negotiators .
Persons having similar cultural backgrounds tend to exhibit common patterns of thinking, feeling and reacting in line with their cultural heritage . Inter- cultural literature that buyers and sellers have been studied with a common culture , this adjustment has been approved .
Despite the rich literature full time on intercultural negotiation behaviors , little attention is given to cross-cultural negotiation behavior . In international sales negotiations when the parties involved in negotiating diverse ( heterogeneous ) belong in our thoughts, feelings and behaviors will be different too . Such cultural differences in cross-cultural negotiations are prevalent and can affect the process and outcome of negotiations (Simintiras and Thomas, 1998; 11).
When negotiating with someone from another country with a different cultural background , process and negotiation process can be considered as a barrier to successful business negotiations (Gulbro and Herbigs, 1995; 19).
All other methods that can be understood by the successful performance of cross-cultural business negotiations .culture to achieve good results (Gulbro and Herbigs, 1995; 20).
Low cultures , customs and Pradab
Verbal and non-verbal cues to communicate the message of the whole concept of a set . However, people in different cultures verbal message and non-verbal cues and interpret a different form . The differences in communication , cultures and rich traditions into an easy- hard- less culture is divided ( Akhtar , 1380 ; 98 ) .
Edward Hall has stated that one of the key dimensions of culture that is particularly associated with negotiating situations , is communication . According to Hall cultures on the basis of the relationship , along the continuum of culture are difficult to culture easier .
Countries such as the USA , Switzerland and Germany can be called in this category . In contrast, cultures, backgrounds , deep , clear , and explicit verbal information in the form provided below and the message could not be understood without considering the communication field . Such a culture facial expressions, gestures and body language are important . Countries such as Japan, China , Brazil, Mexico , Spain and Italy may be Qlmdadkrd this category (Simintiras and Thomas, 1998; 12).
In culture, low culture , such as North America, Germany and Switzerland , frank and accurate. In these cultures, these are the words that carry the meaning of a message and rituals have an important role in this field . So what is said is more important than what to say and how to say it .
German and American cultures, less rules as holders of common characteristics . However, they are also significant differences in the types of relationships . Germans than Americans are more formal when talking to each other . They even his close association with the titles such as sir or madam , are addressed . In Germany it is customary that people take for example his or her doctor to doctor call ( Akhtar , 1380 ; 99 ) .
Not surprisingly, in the East it is expected that non- verbal Ashartgrhay people can understand what they have been told verbally . Westerners should take business calls , with less attention to what they hear such cultures and instead pay more attention to what they see (Keegan, 2002; 74).
In contrast, high culture , customs (hardware ) such as Asian cultures , Latin America and the Middle East , communication is very important . In this dictionary, the words do not convey the message but also its meaning and content of the text message can be pulled out ( Akhtar , 1380 ; 99 ) .
Thus communication in cultures of non-verbal communication difficult and depends strongly indications . While in permissive cultures , communication is mainly dependent on the explicit and verbal communication (Figure 1 ).
Recent studies suggest that a strong association between low culture and customs Pradab " Hal " index and individualism - collectivism orientation and power distance index " Hofstede " there. For example , low power distance index, individualism of American culture, the level is high, while the deep culture of Arab countries with high power distance and individualism index is low. The general managers in a culture of indifference , because they will have the best performance in the written report, a written contract and other aspects of communication are used . In a culture of negligence , the person will be a deal very quickly . Conduct an in-depth business culture takes longer because it requires prior ties to more information about the people working in the business achieved. Business people working on deep culture , do not know how their relationships are with people who have a decent level of culture . " Hall " in the Middle East says if you do not want to spend their time drinking tea with others , you will have trouble . You learn to be patient and do not rush into a deal . Even in permissive cultures , communication largely depends on our cultural evidence . Often we do not notice this . In this context, " Hal ," said the major part of our culture lies outside our awareness , in most cases we do not even know what we know ( Katyvra , 1383 : 140).
Negotiation process
Negotiation involves two aspects: the main subject (such as a contract negotiation is carried on among the members of the distribution channel and marketing a product ) and the negotiation process to ( about negotiation is carried out ).
In the classical view of the negotiation process consists of four phases : a non- functional , functional , and agreed convince .
The first stage describes the process of establishing harmony among team members familiarize and negotiating deals. This step involves the exchange of information related to business meetings (business ) is not . This led to the creation of commercial conflict between the two countries , and the probability of failure increases (Gulbro and Herbigs, 1995; 21).
Thus creating a solid rapport based on mutual trust is very important before signing a contract (Herbigs and Drew, 1998; 40).
Secondly, the exchange of information relevant to the needs and preferences of the parties concerned . For example, Japanese companies the Main Information Exchange is negotiable. Questions and comments are very Japanese to reach a complete understanding of them is essential to the ultimate success of the negotiations .
Convince the compromise (the third stage) is an attempt to modify the views or opinions of the parties and convince procedures . At this point, do not spend too much time Japanese words , they have more time to devote two stages . The Japanese believe that if the parties have a good understanding of each other , it does not need much time to convince .
The fourth stage is the stage of acceptance and agreement , the final stage of the negotiation process in which the parties agreed to achieve . To reach an agreement that is mutually acceptable to both parties usually give points to the other side . It is essential to adoption of both parties to reach an agreement (Gulbro and Herbigs, 1995; 21).
From the perspective Symyntyras (SIMINTIRAS) and Thomas after the initial preparation for cross-cultural sales negotiations , different parts of the negotiation process can be divided into two stages :
1 - Non- functional interaction
2 - Interaction jobs
First, the interaction of non- functional or descriptive identification of each stage or phase of communication between members of the negotiating team . The outcome of the interaction effect on the position of superior accuracy ( correct) opinion forming and attraction between people in negotiations.
This phase emphasizes the exchange of information, persuasion and bargaining strategies , divesting concessions in the negotiations on an agreement they will . Figure 2 represents the views Symyntyras Thomas in connection with the negotiation process sales transactions between cultures.
1 - Non- functional interaction
Superior position in the non- functional interaction of the negotiation process , superior location plays an important role . Position can by personal circumstances , age, gender , education, position in the company and also the relative position of any company is determined . In almost every negotiation , there are some differences in the position of negotiating parties as a strong cultural basis in international negotiations should be considered . This is important in cross-cultural sales negotiations that buyers and sellers a superior position to detect and understand. Different cultures , there are different degrees of importance for the position in the negotiations .
Deep cultures have been working at the center position . Because mutual understanding of each other, communicate , and understand the meaning inherent in every person, in every part of the communication is done in people's minds . Here, not only what is said , but how it is said , too, is very important .
The less difference between the permissive cultures exist and fewer rules about how there is the correct behavior . Instead, most people tend to rely on personal relationships and informal discussions . According to Graham superior position due to considerable cross-cultural sales negotiations and the results can be influenced . Differences in positions of superior negotiators between deep and shallow cultures are a potential source of problems (Simintiras and Thomas, 1998; 14).
Accuracy of forming opinions on the non- functional interaction negotiators tend to form opinions about each other 's attitudes and characteristics . This is an important issue , because the initial conception of the first people from confronting them can be considered as a basis for future bargaining strategy .
Formation of false beliefs can have negative effects on the later stages of negotiations and discussions of future damage .
Assertiveness in Management
Introduction
In the past, many of the staff have learned that if they speak out , and add a progressive press law and may not be their job to lose. But the day -to-day progress to establish a society based on the values of the determination has been made . Who's easier than ever to express your opinion .
Relations of equality among the parties focused on the behavior of some managers is such that if the previous era lived in the happier . But for various reasons , work is far more humane and staff to express an opinion , and despite the opposition of the President , tell your views .
The overwhelming majority of aggressive behavior is wrong . Including basic distinctions between managers and administrators aggressive , decisive is the fact that the director is overwhelming respect for others , as to value and respect themselves , to respect others . Manager rather than forcing others to comply with their demands , they will consult . While aggressive management accustomed to citizenship as subordinates rather than participation .
Strictly defined
Determination of modifiable aspects of the relationship between individuals. These skills can be of great help in dealing with colleagues, superiors and subordinates .
Lazarus believes the firm has four components .
First , denial
Second , to attract the love of others and bring up his requests ,
Third , the positive and negative feelings
Fourth , start, continue and end conversations.
Keith Davis firmly believes that the expression of emotion , change requests, and receive honest feedback .
Jakvbsky dhow and firmly believe it is their right to express their thoughts, feelings and beliefs of their well-rounded , straight and honest way that others' rights are not violated .
other distinction .
Functions
According to a target location satisfies decisiveness skills . Generally skillful use of the individual firm that helps :
Violation of his rights to take forward
Others reject unreasonable demands
Reasonable requests of others can be
Irrational opposition of others, dealing correctly and efficiently do.
To recognize the rights of others
To change the behavior of others
To avoid unnecessary aggressive behavior
In any case, his position has been raised with confidence and freedom .
Cultural context determination
Cultural context affects the resolution . For example , cultures that have strong religious beliefs , sometimes decisively reject it as a valid method , and humility, fatalism , lack of openness, respect and promote their practices . Assertiveness training for these people , no sense is problematic . Also, in some cultures, to respect and obey adults is obligatory to denounce any resolution smaller than adults . In some cultures the determination of behavior "masculine" and these women are expected to surrender and service .
akiko
2008-Mar-14, 23:05
Classification of behavior
Generally the people ( behavior ) can be divided into three general categories .
The first batch of people to engage in humiliating others , ignore the rights of others , the others are Rnjannd and just focus on your goals , these people are called aggressive . Aggression may meet individual goals , but the pain of others , provides toy .
The second category of people who are shy are no firm can not show their feelings , resentment , and your choice to others . Seldom timid people to reach their goals .
The third category : those decisive people who honestly express their feelings , they often are objective , even if you have a goal to reach because it feels good to have good manners . Due to the importance of each of these three types of behavior will be addressed in more detail below .
Aggressive :
Aggression that threaten the rights of others and ignoring them (WEISS, 1996, P.120). People to People incompatible aggressive , bullying , domineering and Ghyrkhvyshtndar know. (GORDON, 1993, P.295). However , they intimidate and scare others can trust to talk to their seats , but cause them to hate others and be elusive .
Aggressive people are always looking to win , even if it means winning at the cost of harm to others.'s . These people are trying to talk up , cut off the words of others , bullying , Azknayh use , or using threatening words and hostile glances to prevail over others . In addition, extreme reliability than their own .apparently they are still giving orders .
Aggressive goal , winning no respect for the rights of others. In general, the signs of aggressive behavior can be expressed as follows :
Screaming
The door to repress
Naszagftn
Scowl
Jest
Eye proud to
Your finger to the other signs
Snicker
Shaking punches
Tell others cut up
Humiliation in the presence of others
Throw all the blame on others .
Aggressive management of these people are showing their determination but in fact it is a way to hide their lack of confidence .
Speech, it is these people who must fight for what they want at any cost to defend themselves . Faced with these people whose job it is to understand that they need not always take a defensive situation , because they are all looking the earth to throw. And you can not blame others to achieve their demands . Leaders need to help these people :
§ Listen to them when they talk to their eyes
Emphasis on those that agree with them.
Implicitly indicate that they can win in the end!
Thank them for their participation .
Low- up :
Low- up (SUBMISSIVE PEOPLE) are the opposite of aggressive . Their main desire Prhyzaz deal , even at the expense of violation of their rights (WEISS, 1996, P.120). However avoid the sometimes good , but often it can not be avoided . Low lead not only to defend their right to refuse , but also avoid placing themselves in situations where they should be . These people believe that others are "right " , but they " are right .
His words very slow start . To allow others to stop speaking against criticism, are uneasy with the threat Brkhlaq his desire to act. (GILLEN, 1994, P.11) shyness that its failure to consider and adopt a passive style so that others thoughts, feelings and simply ignore our rights . People Mrddnd that style " are Khazanh .
Symptoms of low people 's behavior can be listed as follows :
Not wanting to express an opinion
Underestimate their
Reluctant to agree to do things that do not
Talking with your whisper
Jabber off
Cry
Consecutive others complained to
Not establish eye contact
Playing around with objects
Shy people management
Management in dealing with shy people need to understand that in the first place , they are eligible for a number of values . Administrators to change the individual must:
When they heard speak conscious entrust their eyes ;
Their participation in the discussion Vlvandk revere ;
They leave the responsibility to do something ;
Encourage them to seek help when needed .
People decisive
Unlike those low- down , do not run away from conflict . But people do not like aggressiveness (ANDERSON, EL.AL, 1994, P.154). They deal with conflict than fair. Nonverbal expressions and gestures (BODY LNGUAGE) during their speech , peaceful and has caused confidence . Managers are frank , decisive and without shirk their topic , honestly agree on it or reject it .
Their eye contact with people , very good. It is their voices and songs , rather than undermine , reinforce them (GILLEN, 1994, P.12). Consider the rights of others , and yet to take decisive individuals seeking their own right. The objective of fairness for all parties is crucial .
Symptoms behaviors decisively as follows :
React to the tone friendly, but firm ;
Establish eye contact without staring indicate confidence ;
Express feelings and ideas ;
Bhadadn to indulge themselves and others;
Having positive gestures and comfortable ;
Decision-making ability and determination ;
Talking loud and considered manner ;
Time resolution
Certainty is uncertainty , at least in a better position .
First : When I feel the opposite side of the plight of the disabled. For example, when you're in a crowded restaurant and the waitress know that this is a new restaurant , you can ignore some of his weaknesses ( he who will come after you deal with sooner ). In this case, the firm should not be revealed because he is not going to overwhelm your right . Demonstrate decisiveness , unduly stress him further . In this case, there may be problems between you and him to temporarily disregard .
Second, when dealing with a very sensitive person . If you feel strongly that you cry or attack on the person you are , it will not resolve , especially if the " first and last encounter ," you are with him .
Third : Once you have realized your mistake . For example, after committing driving offenses , it is best not to show decisiveness in the face of a police officer . In this situation the best solution is to apologize . Rather than attempting to modify or justify its action handle , with perfect composure to admit your mistake . Should always be kept in mind that the uncertainty is not appropriate . Usually the constant uncertainty , suddenly becomes aggressive and demanding person feels no longer be exploited and others ignore him . So, better social interaction boldly show from the beginning .
Fourth, when people are confronted dominant and fail . Sometimes you are faced with people who are difficult to deal with . Certainty in minimum time and place these entities in any negative reactions to them is sought .
In the past, many of the staff have learned that if they speak out , and add a progressive press law and may not be their job to lose. But the day -to-day progress to establish a society based on the values of the determination has been made . Who's easier than ever to express your opinion .
Relations of equality among the parties focused on the behavior of some managers is such that if the previous era lived in the happier . But for various reasons , work is far more humane and staff to express an opinion , and despite the opposition of the President , tell your views .
The overwhelming majority of aggressive behavior is wrong . Including basic distinctions between managers and administrators aggressive , decisive is the fact that the director is overwhelming respect for others , as to value and respect themselves , to respect others . Manager rather than forcing others to comply with their demands , they will consult . While aggressive management accustomed to citizenship as subordinates rather than participation .
Strictly defined
Determination of modifiable aspects of the relationship between individuals. These skills can be of great help in dealing with colleagues, superiors and subordinates .
Lazarus believes the firm has four components .
First , denial
Second , to attract the love of others and bring up his requests ,
Third , the positive and negative feelings
Fourth , start, continue and end conversations.
Keith Davis firmly believes that the expression of emotion , change requests, and receive honest feedback .
Jakvbsky dhow and firmly believe it is their right to express their thoughts, feelings and beliefs of their well-rounded , straight and honest way that others' rights are not violated .
other distinction .
Functions
According to a target location satisfies decisiveness skills . Generally skillful use of the individual firm that helps :
Violation of his rights to take forward
Others reject unreasonable demands
Reasonable requests of others can be
Irrational opposition of others, dealing correctly and efficiently do.
To recognize the rights of others
To change the behavior of others
To avoid unnecessary aggressive behavior
In any case, his position has been raised with confidence and freedom .
Cultural context determination
Cultural context affects the resolution . For example , cultures that have strong religious beliefs , sometimes decisively reject it as a valid method , and humility, fatalism , lack of openness, respect and promote their practices . Assertiveness training for these people , no sense is problematic . Also, in some cultures, to respect and obey adults is obligatory to denounce any resolution smaller than adults . In some cultures the determination of behavior "masculine" and these women are expected to surrender and service .
akiko
2008-Mar-14, 23:05
Classification of behavior
Generally the people ( behavior ) can be divided into three general categories .
The first batch of people to engage in humiliating others , ignore the rights of others , the others are Rnjannd and just focus on your goals , these people are called aggressive . Aggression may meet individual goals , but the pain of others , provides toy .
The second category of people who are shy are no firm can not show their feelings , resentment , and your choice to others . Seldom timid people to reach their goals .
The third category : those decisive people who honestly express their feelings , they often are objective , even if you have a goal to reach because it feels good to have good manners . Due to the importance of each of these three types of behavior will be addressed in more detail below .
Aggressive :
Aggression that threaten the rights of others and ignoring them (WEISS, 1996, P.120). People to People incompatible aggressive , bullying , domineering and Ghyrkhvyshtndar know. (GORDON, 1993, P.295). However , they intimidate and scare others can trust to talk to their seats , but cause them to hate others and be elusive .
Aggressive people are always looking to win , even if it means winning at the cost of harm to others.'s . These people are trying to talk up , cut off the words of others , bullying , Azknayh use , or using threatening words and hostile glances to prevail over others . In addition, extreme reliability than their own .apparently they are still giving orders .
Aggressive goal , winning no respect for the rights of others. In general, the signs of aggressive behavior can be expressed as follows :
Screaming
The door to repress
Naszagftn
Scowl
Jest
Eye proud to
Your finger to the other signs
Snicker
Shaking punches
Tell others cut up
Humiliation in the presence of others
Throw all the blame on others .
Aggressive management of these people are showing their determination but in fact it is a way to hide their lack of confidence .
Speech, it is these people who must fight for what they want at any cost to defend themselves . Faced with these people whose job it is to understand that they need not always take a defensive situation , because they are all looking the earth to throw. And you can not blame others to achieve their demands . Leaders need to help these people :
§ Listen to them when they talk to their eyes
Emphasis on those that agree with them.
Implicitly indicate that they can win in the end!
Thank them for their participation .
Low- up :
Low- up (SUBMISSIVE PEOPLE) are the opposite of aggressive . Their main desire Prhyzaz deal , even at the expense of violation of their rights (WEISS, 1996, P.120). However avoid the sometimes good , but often it can not be avoided . Low lead not only to defend their right to refuse , but also avoid placing themselves in situations where they should be . These people believe that others are "right " , but they " are right .
His words very slow start . To allow others to stop speaking against criticism, are uneasy with the threat Brkhlaq his desire to act. (GILLEN, 1994, P.11) shyness that its failure to consider and adopt a passive style so that others thoughts, feelings and simply ignore our rights . People Mrddnd that style " are Khazanh .
Symptoms of low people 's behavior can be listed as follows :
Not wanting to express an opinion
Underestimate their
Reluctant to agree to do things that do not
Talking with your whisper
Jabber off
Cry
Consecutive others complained to
Not establish eye contact
Playing around with objects
Shy people management
Management in dealing with shy people need to understand that in the first place , they are eligible for a number of values . Administrators to change the individual must:
When they heard speak conscious entrust their eyes ;
Their participation in the discussion Vlvandk revere ;
They leave the responsibility to do something ;
Encourage them to seek help when needed .
People decisive
Unlike those low- down , do not run away from conflict . But people do not like aggressiveness (ANDERSON, EL.AL, 1994, P.154). They deal with conflict than fair. Nonverbal expressions and gestures (BODY LNGUAGE) during their speech , peaceful and has caused confidence . Managers are frank , decisive and without shirk their topic , honestly agree on it or reject it .
Their eye contact with people , very good. It is their voices and songs , rather than undermine , reinforce them (GILLEN, 1994, P.12). Consider the rights of others , and yet to take decisive individuals seeking their own right. The objective of fairness for all parties is crucial .
Symptoms behaviors decisively as follows :
React to the tone friendly, but firm ;
Establish eye contact without staring indicate confidence ;
Express feelings and ideas ;
Bhadadn to indulge themselves and others;
Having positive gestures and comfortable ;
Decision-making ability and determination ;
Talking loud and considered manner ;
Time resolution
Certainty is uncertainty , at least in a better position .
First : When I feel the opposite side of the plight of the disabled. For example, when you're in a crowded restaurant and the waitress know that this is a new restaurant , you can ignore some of his weaknesses ( he who will come after you deal with sooner ). In this case, the firm should not be revealed because he is not going to overwhelm your right . Demonstrate decisiveness , unduly stress him further . In this case, there may be problems between you and him to temporarily disregard .
Second, when dealing with a very sensitive person . If you feel strongly that you cry or attack on the person you are , it will not resolve , especially if the " first and last encounter ," you are with him .
Third : Once you have realized your mistake . For example, after committing driving offenses , it is best not to show decisiveness in the face of a police officer . In this situation the best solution is to apologize . Rather than attempting to modify or justify its action handle , with perfect composure to admit your mistake . Should always be kept in mind that the uncertainty is not appropriate . Usually the constant uncertainty , suddenly becomes aggressive and demanding person feels no longer be exploited and others ignore him . So, better social interaction boldly show from the beginning .
Fourth, when people are confronted dominant and fail . Sometimes you are faced with people who are difficult to deal with . Certainty in minimum time and place these entities in any negative reactions to them is sought .
Are you greater than you think
Self - respect and self-confidence
" We treasure that we seek ," " Louise Hay "
One of the stories about everything depends on us last night .
"Everything depends on us "
" Leonardo da Vinci's " Last Supper when drawing boards , big trouble . He should be a good form of "Jesus " and the appearance of the " Judas " of Jesus , when you decided to betray him , he thought . Unfinished work to find his ideal model . Once in a ceremony choreography , complete picture of the face of Christ was one of those young Hmsra . Young was invited to the studio and studied his face and harvest plans . Three years passed , but da Vinci did not find a suitable model for Judas . He pressed the little church where the mural will soon . Painter, After days of searching, the young broken and tattered found drunk in atmospheric water . Asked his assistants to bring the church . Beggars who just do not understand what's going to come to church . Da Vinci had assistants hold up in the same situation Vinci lines impiety , sin and selfishness that is well on its face was etched , drew a plan . When it was over beggars, who was drunk, pale head , opened his eyes and saw the painting before his face , and with a mixture of surprise and sadness , "I 've seen boards already . "
Da Vinci surprised asked : "Where ? "
I sang choruses and I had a beautiful life , the artist was invited to paint portraits of Jesus to become a model .
The doors are attached to both heaven and hell , the devil in hell can not just pass only angel in heaven. But every man in his heart that he could be entered .
There is only one corner of the universe you can be sure there is progress and there yourself. " Aldous Huxley "
The second issue is the subject of much of this season, I chose :
" Parrot lifestyle ! »
The two men , who were friends since childhood, met after many years . One was a priest , and each of the other sailors were proud to own a parrot . For service to science, the two birds were in a room together , and parrot the priest immediately asked : " How do we get out ? " Sea parrot replied, " Get like a dog or Take a working pump , all of the vessel to water we go ! "
This is exactly the way that you work , not even an iota of difference ! Parrot priest continually and constantly listen to him , " How do we get out ? " And those words will repeat . And sailors parrot replied , " Take pumps work like a dog to work , otherwise they will go under water with the ship ! " Just understand both the meaning of the repeat. Watch yourself how things parents , teachers and politicians have told you , you repeat . Watch ! And if you really want to show smart - and if you 're smart live here - throw away all iterations . " Secret , f , 1 '
Our three-quarters of its existential similar price to the others lose . " Arthur Askvfnvr »
Runway hourly rate , hourly rate , a level of confidence to start up their own rhythmic . " Rumi "
" Born again. "
Was pastor of the church members had spent Hvslh so they asked him to leave . The priest asked , " Give me a chance . "
Sunday after members gathered in surprise , she heard one of the best Mvzat their lives . After the ceremony, the priest told a gathering of elderly people : " You must stay here. "
Then the old man said : " It was the best sermon I heard .
The priest replied: " The double quotes ( apostrophes ) were ! »
The result:
Jesus says you can not get the child to enter the Kingdom of God . What is a baby . Children say Msvmnd . It 's still wrong, and wrong beliefs and thoughts have crept into their minds and souls . When the child is free from all undue opinion that such provisions are tightly surrounds us .
In India, an accomplished is " Deutsch " call. A person who has been born again . Why again? What is the first birthday ? What need is there for the birth ? What accomplishment for her second birthday ? The second birth brings something to the community that had the first birthday , and his parents have it crushed and destroyed . " Osho ".
Effective Presentations
Been highly effective managers , active and energetic as they were unable to make their actions by stating loud and eloquent design for audiences who did not have success in their work .
.
How important point that a manager must have an effective speech, and speech is not secret . Speech , language and your speech can work wonders. A director can be an effective speech to supporters into opponents even more heart and agrees to Msmmtr along .
Speech and expression is a notion that can somehow help to advance the goals and program managers .have had little success .
However, language , speech and speech -given gift of a greater chance of discussing it briefly and human needs with this great feature of this weapon , can be critical in areas of life, his work, life support systems transformation cause.
Solve speech and spoke briefly mentioned some of the things we say about the effectiveness of a speech .
Speech and speech features
1 - possibly based on logic and scientific basis ;
2 - rather than on the emotions of love and not hatred ;
3 - passive and not split over anger ;
4 - cut , cut, cut, and not understand ;
5 - to please this or that or the enemy who do not like the language ;
6 - frivolous , reckless and rude not scattered ;
7 - Implications sake of God and His good pleasure ;
8 - Clear, straightforward , simple and unadorned , yet strong , lasting and comprehensive barrier ;
9 - lifeless, dull , and not an upside .
Characteristics of an effective speech
Before anything else , to be effective , it must precede a speech about it is well managed . For example :
1 - time presentation :
A) is in the morning ( the hour ) ;
B ) is the era ( how ) ;
C - the beginning of the week or the weekend ;
D ) or Ghyrttyl holiday ;
E) When the days are warm or cold ;
And ) is a special occasion .
And ...
2 - Venue address :
A) in terms of distance and geographical location and availability of participants ;
B ) The Light - Sound - Air Conditioning and ...
C ) green space and trees and the dense traffic or noise and ...
D ) the capacity and extent of the work ;
E) place special guests ;
E) Parking and traffic ;
G ) water fountains and bathrooms ;
C ) the possibility of communication ( fax - internet - telephone , etc.) ;
A ) decor and layout tools .
3 - Speaker:
A) It is well known , is popular ;
B ) have a special status in society is ;
C ) Which part of the group is a party ;
D ) family origin and service records ;
E) the center has received their degrees ;
F) Who are his supporters and fans ;
G ) What are desirable characteristics and personality .
4 - Organizations :
A) What are the intention and purpose ;
B ) organization or a specific center or to be held by the NGO ;
C ) work as well as receiving an invitation and have planned ;
D ) the safety , health and protection are taken into account ;
E) coherent and harmonious ;
And ) have prepared the necessary information brochures and fact sheets .
5 - Participants ( audience ) :
A) certain segments of society ;
B) The individual or family is invited ;
C ) are for entertainment and academic use ;
D ) special programs for children and children's entertainment is provided ;
E) services are provided to them for commuting ;
And ) are aware of the content and purpose of presentation .
Characteristics of an effective speech
Bringing tangible examples , practical and everyday phrases , poems , proverbs famous, charming memories , past experiences , scientific findings and the occasional lecture space can soften up your work is boring and tedious .
Any movement of the audience may have supervised their every move is followed by the message . For example, if you look at your watch or on their high chairs are constantly moving or doing similar things , probably means that
A) have been exhausted ;
B ) Venue not suitable for breathing air ;
C ) You have talked of appointment ;
D ) Entries do not have to accept other attractions .
The lectures are energetic and dynamic . Indeed, the spirit of vitality and joy to give to the audience and make them inclined to be with you until the end .
Occasionally you can tone your voice up, down and notice them so you always have with you .
As microphones that can effect the quality of your work is good, as it can be annoying and Azytknndh . Be careful microphone .
Deployment and use of hand and power of art is very important in understanding and transfer content . Your clothes cover and the presentation is ineffective . Clothes faded , wrinkles and uneven , improper shoes , hair and face any factors that could have affected your work .
Sometimes one of the slides , overhead , PowerPoint (POWER POINT), poetry, short stories and audio-visual equipment can be used to move material , plus the charts, Quantify ( Statistics ) of blackboard ( whiteboard ) is also helping There are stories to be documented .
Joe and lecture sessions as well as evaluate your condition . If you feel that listeners do not have the capacity to avoid droll humor and professionalism .
It is always possible some debris or abnormal speech in parliament exist , they must be able to manage on the situation Nryznd together .
To receive feedback from his speech at the end , address, email address , or telephone Express yourself up to reflect your strengths and weaknesses . At the beginning of his speech to present a concise biography that makes you believe you more .
Finally, in a few lines of an abstract subject and content of the lecture topics.
Science, psychology , sociology , anthropology try to take advantage of better presentation .
Raising their little idols and not see others humiliated . Public opinion , judge and referee 's remarks and materials are good .
No amount of words and sentences are expressed in a hurry and hasten the fetlock may be even more disturbing and wrong , so speak slowly and with confidence .
Beaming faces , respect and courtesy and respect for human dignity , of support and understanding Klamhay pleasant mood , emotions and aspirations of the audience are important points that should not be ignored .
Customer Relationship Management in Virtual Environments
E-CRM: Review: Effective utilization of information technology has led in recent decades ecrm ( electronic Customer Relationship Management ) significantly globally to work . Use networking, multimedia communication center , computer and makes a huge impact on customer relationship management in this context is the result of considerable investments of companies . One of the fundamental aspects in improving the quality of the debate regarding the use of information technology is based on customer-oriented approach .
Keywords: management , customer , IT , Internet.
Introduction
Today's world of rapid and extensive changes in all dimensions .on quality of Service makes it a valuable product in terms of customer loyalty is a virtue . [ 1 ]
Given the importance of customer-oriented marketing, the main weakness may be the lack of effective communication and continuity of the relationship with customers. [ 6 ]
Ecrm original definition of differentiation
organization that puts its obligation to provide the best for their customers know.
Customer relationship management is a significant competitive advantage . Therefore , understanding the dynamics ecrm and evaluate its effectiveness on organizational outcomes is critical for e-business [ 3 ]
Occurrence of changes in the field of information technology , institutions and organizations have been forced to keep pace with these changes to information technology systems and customer relationship management (crm) is also affected , leading to the introduction for management Electronic customer is ecrm. , in fact it can be said that ecrm born crm success in Internet businesses can be achieved .
Crm definition
Customer relationship management philosophy in business is to provide customers in business and organizational perspective . [ 12 ]
In other words, refers to all the processes and technologies that organizations identify , select , motivate , develop , maintain and service the customer uses . These technologies include the implementation of a comprehensive solution , which is integrated processes and Technology is a perfect correlation between all activities related to the client establishes our relationship with all
To more customers . [ 1 ]
the customer is about five times cheaper than acquiring a new customer is estimated . [ 5 ]
Definition ecrm
business strategy is to increase the volume of trade exchange company forward. [ 2 ]
The difference between CRM and ECRM:
And operates in both categories ecrm crm and are looking for a target . The following table shows the differences between the two are discussed :
Table 1 - Differences between crm and ecrm
CRM ECRM
Application
Ecommerce business
Workplace
Typical business environment.
Full use of the Internet in the electronic market . [ 7 ]
Type of Relationship
Traditionally
In addition to the traditional ways of using the Internet , mail , etc [ 8 ]
How to implement
One unit is defined in the
In relation to the specific needs of clients at all organizational levels . [ 9 ]
Customer number
A production for all
Customer -specific production
(Personalization technology ) [ 3 ]
Time
Failure analysis of customer requirements , resulting in longer response time to customer requirements
Quick reaction towards the channels of communication and tracking customer behavior [ 3 ]
Electronic customer relationship management purposes :
- Put the customer at the helm
- Move from a product -oriented to customer- oriented
- Create efficient business processes
- Exploiting technology
- Innovation, Quality , Productivity and Business Process
- Improved sales
- Profitability
[ 10 ]
Types of electronic customer relationship management [ 7 ]
In general , two main types of ecrm named :
Operating ecrm
Analytical ecrm
ecrm operational contact point of the client company and the company's customers , including call centers and customer contact , such as phone, fax and e-mail to customers this way now are communicating and also includes marketing and sales by groups of specialists who perform takes place. ecrm custom , automatic email response system and automated services are examples of operational ecrm .
ecrm analysis technology to process large volumes of customer data . In addition , electronic customer relationship management can take different forms according to the organization's goals .
Examples of analytical ecrm include analytical reporting system , sales system , sales trends , forecast etc.
.
Advantages ecrm to use than traditional media marketing :
- Advertising costs are reduced , creating a space-based communication on an individual 's most successful Internet advertising.
- Customer retention rate increases.
- Focus on customers, especially with the focus on their needs makes it easier .
- Make it possible for organizations providing services to the customers based on their competition. Not based on price. The view must exist in organizations that are not target customers are assets that need to be fed more . ( Nauman , 1995 )
- Time between sales and production spending will be reduced .
- Communication and contact with customers increases and improves compliance with their needs . Organizations have found that to be more choice of methods and channels that allow customers access to their various departments . [ 4 ]
- Ability to identify customer usage patterns, determine the purpose of the additional recommendations that the client wants it.
- Revenue and profit organization increases.
- Missed opportunities and reduce costs . Research has shown that attracting a new customer is six times more expensive than keeping existing customers . [13 ]
- Will enhance the company's brand .
- Institutional knowledge is maintained .
- Reduced rework .
Keywords: management , customer , IT , Internet.
Introduction
Today's world of rapid and extensive changes in all dimensions .on quality of Service makes it a valuable product in terms of customer loyalty is a virtue . [ 1 ]
Given the importance of customer-oriented marketing, the main weakness may be the lack of effective communication and continuity of the relationship with customers. [ 6 ]
Ecrm original definition of differentiation
organization that puts its obligation to provide the best for their customers know.
Customer relationship management is a significant competitive advantage . Therefore , understanding the dynamics ecrm and evaluate its effectiveness on organizational outcomes is critical for e-business [ 3 ]
Occurrence of changes in the field of information technology , institutions and organizations have been forced to keep pace with these changes to information technology systems and customer relationship management (crm) is also affected , leading to the introduction for management Electronic customer is ecrm. , in fact it can be said that ecrm born crm success in Internet businesses can be achieved .
Crm definition
Customer relationship management philosophy in business is to provide customers in business and organizational perspective . [ 12 ]
In other words, refers to all the processes and technologies that organizations identify , select , motivate , develop , maintain and service the customer uses . These technologies include the implementation of a comprehensive solution , which is integrated processes and Technology is a perfect correlation between all activities related to the client establishes our relationship with all
To more customers . [ 1 ]
the customer is about five times cheaper than acquiring a new customer is estimated . [ 5 ]
Definition ecrm
business strategy is to increase the volume of trade exchange company forward. [ 2 ]
The difference between CRM and ECRM:
And operates in both categories ecrm crm and are looking for a target . The following table shows the differences between the two are discussed :
Table 1 - Differences between crm and ecrm
CRM ECRM
Application
Ecommerce business
Workplace
Typical business environment.
Full use of the Internet in the electronic market . [ 7 ]
Type of Relationship
Traditionally
In addition to the traditional ways of using the Internet , mail , etc [ 8 ]
How to implement
One unit is defined in the
In relation to the specific needs of clients at all organizational levels . [ 9 ]
Customer number
A production for all
Customer -specific production
(Personalization technology ) [ 3 ]
Time
Failure analysis of customer requirements , resulting in longer response time to customer requirements
Quick reaction towards the channels of communication and tracking customer behavior [ 3 ]
Electronic customer relationship management purposes :
- Put the customer at the helm
- Move from a product -oriented to customer- oriented
- Create efficient business processes
- Exploiting technology
- Innovation, Quality , Productivity and Business Process
- Improved sales
- Profitability
[ 10 ]
Types of electronic customer relationship management [ 7 ]
In general , two main types of ecrm named :
Operating ecrm
Analytical ecrm
ecrm operational contact point of the client company and the company's customers , including call centers and customer contact , such as phone, fax and e-mail to customers this way now are communicating and also includes marketing and sales by groups of specialists who perform takes place. ecrm custom , automatic email response system and automated services are examples of operational ecrm .
ecrm analysis technology to process large volumes of customer data . In addition , electronic customer relationship management can take different forms according to the organization's goals .
Examples of analytical ecrm include analytical reporting system , sales system , sales trends , forecast etc.
.
Advantages ecrm to use than traditional media marketing :
- Advertising costs are reduced , creating a space-based communication on an individual 's most successful Internet advertising.
- Customer retention rate increases.
- Focus on customers, especially with the focus on their needs makes it easier .
- Make it possible for organizations providing services to the customers based on their competition. Not based on price. The view must exist in organizations that are not target customers are assets that need to be fed more . ( Nauman , 1995 )
- Time between sales and production spending will be reduced .
- Communication and contact with customers increases and improves compliance with their needs . Organizations have found that to be more choice of methods and channels that allow customers access to their various departments . [ 4 ]
- Ability to identify customer usage patterns, determine the purpose of the additional recommendations that the client wants it.
- Revenue and profit organization increases.
- Missed opportunities and reduce costs . Research has shown that attracting a new customer is six times more expensive than keeping existing customers . [13 ]
- Will enhance the company's brand .
- Institutional knowledge is maintained .
- Reduced rework .
Director shall have expertise or experience !
Managers need to know about the part where you are working , have technical or general management skills and a new external approach can be useful ? The question of whether or not managers have scientific expertise in the field of their activities , rather than too much.
Many people say having expertise in the area of your business is a critical feature , but someone like Richard Bronson believes could lead to a challenge . His train or airline industry or any other sector in which to launch successful businesses , no specialized training is not passed .
However, the discussion is a bit more complicated than this example . Bronson is an exception to the rule , and the quality of management and shrewd mind, he could market to compensate for his inexperience .
Whatever your view , we should know who will be at the top of an organization , what features they have . Large organizations are in need of great leaders without knowing what attributes and skills that leaders must have a high risk countries are developing managerial talent for the future .
Research shows that certain industries have a deep technical knowledge of a particular sector has great value. Doctor Amanda Goodall , Professor of Management at Cass Business School in London , numerous studies in various sectors including higher education to Formula One has done.
This research led him to conclude that organizations that are run by managers who have specialized knowledge , but are strong compared to companies that have common directors , the performance was better .
. The research also showed that the probability of winning a league championship Formula One driver and mechanic whose heads are more than twice than competitors .
the work , provides great insight and ultimately strive to improve standards , such as hiring staff and efficient development that are like themselves .
Engineering Manager or Engineering Manager?
But the doctor pit asserts that these days more people are choosing to be managerial positions have management skills to scientific expertise . He questions like "Is BMW CEO should be an engineer ? Do you manage a hospital or health care provider , the physicians do best ? " Yes , and adds the banker directors are, what the director of the hospital , whether a restaurant or innovators in the field of technology, we have the expertise Vkarshan core business activities General Manager functionality alone is not enough . "
Charles Elvin , chief executive of the Institute of Leadership and Management (ILM), agrees that having technical expertise is very influential in the success of a manager . He says : "If the human resource management or accounting expertise , you should know that your skills can be a utility environment . But in addition to these capabilities , organizations , personal , technical skills , managers should take the time to consider them in innovation , motivation and emotional intelligence help to be prepared for the administrative requirements of the twenty-first century . "
But everyone agrees with the importance of expertise in people management features .
Technology sector as an example , he speaks in a very professional technical managers working in other aspects of a company do not head .
Novice to expert
Kvyyl adds that "Steve Jobs , the ability to manage and motivate others, an instance of a million.
In his opinion of management, based on attitudes , values and experience greater motivation can be successfully predicted . "Understanding the performance of an industry is easier than learning the principles of management .
Also, it goes back to the question of how companies approach their talented employees and how they are promoted . They have the potential to measure the wrong way . If someone 's doing their job well , which is why as a Sales Manager , to be a successful person . "
Charles Alvin agrees with this approach . " Organizations should be careful of common experience that the" new experts " call to avoid. We may be faced with a genius engineer or a lawyer who is prominent in his field , but education is not the appropriate management . As a result , when they are appointed to such a position can not be effective enough .
James Burke , CEO and founder of consulting firm Strength Partnership, believes that knowledge is the person accountable to a certain level and you will be promoted to a managerial position , his knowledge is less important . At this point , the role of the manager is to give power to other people and help them to act beyond the usual .
Brooke gets in some industries such as medical and nuclear energy because they are sacred spaces , there are notable exceptions and scientific expertise in these areas to minimize the risk managers , the most important issue.
Management experience in various sectors
Jane Kirk , president of Armstrong Craven consultancy , believes that if a person works in different areas , different parts management can be delegated to him .
Recently the scope of his experience in the transportation industry , has been selected to manage a large teaching hospital . Kirk believes " the behaviors and actions that managers make . The hospital is a complex organization that works in the new Public Health Service . So we have to choose someone who can run a business and know how to work without affecting health services provided to reengineering . "
Kirk believes the days when we only use companies who feel their part , they 've been around . Most organizations prefer to select people who have a technical background , but when companies are challenged expectations of a manager , it is clear that the skills of more need.
He added businesses in areas that are experiencing skill shortages , the most sought- management 'horizontal' and managerial talent are looking for that person to remain within their own sector .
As Alvin that technical knowledge and expertise in a particular sector , it is necessary to lower levels of management . " In an industry that you operate , you must have a credit and you know what you're talking about . Also , market and customers know your products and know how they interact with each other . Keep in mind that not only the general uniform is worn into battle . "
Skills for Today
In contrast , strategic skills , business and negotiation of a manager Hyatytr situation is improving .
Goodall believes that expertise is not the only feature of a good manager . He managed the development opportunities should be created when a person is promoted to management positions . " But I think if you are going to have to skilled managerial positions , whether it be doctor or engineer , it is important for them to design the right direction . "
indicates that employers should take note of these features along with technical development .
Alvin says , learning to manage someone who has over 20 years of technical work , not right , but people need time to develop their technical skills , management skills and also learn. Developing these skills early stage work has a positive impact on an organization's talent lines , but many companies prepare future leaders to act, not.
Successful marketing strategies in small firms
Marketing has its own methods .
Forget the old ways of marketing . Nowadays, with the rapid advancement of technology and entering new markets in the world , to survive among competitors have used modern approaches to marketing .
Big companies do not advertise manner
Meanwhile, startups and small businesses can not operate that way .
The cheapest offer their goods can
If your maximum bid items
and comprehensive services that can strengthen or for some goods and services in a package with a higher price for your fastidious customers .
Unusual methods of use
To be successful in your marketing sometimes you need to look for unusual ways . Always not required to act within a predetermined framework . , You may be able to get the full benefit of your mind to increase sales of their products without any competition . Best eg adsprovide very low .
Revise your ads
Advertisements long not always the reason for the success of your marketing . 's Why we recommend the small size of their advertisements here. In this case your small advertisements cost you a lot longer to print an advertisement . Sometimes you may get shocked when you see how little advertising could be effective on increasing your productivity .
Share with other small companies
Customer manner makes you grow with minimal cost you can advertise for your company to do extensive
Forget the old ways of marketing . Nowadays, with the rapid advancement of technology and entering new markets in the world , to survive among competitors have used modern approaches to marketing .
Big companies do not advertise manner
Meanwhile, startups and small businesses can not operate that way .
The cheapest offer their goods can
If your maximum bid items
and comprehensive services that can strengthen or for some goods and services in a package with a higher price for your fastidious customers .
Unusual methods of use
To be successful in your marketing sometimes you need to look for unusual ways . Always not required to act within a predetermined framework . , You may be able to get the full benefit of your mind to increase sales of their products without any competition . Best eg adsprovide very low .
Revise your ads
Advertisements long not always the reason for the success of your marketing . 's Why we recommend the small size of their advertisements here. In this case your small advertisements cost you a lot longer to print an advertisement . Sometimes you may get shocked when you see how little advertising could be effective on increasing your productivity .
Share with other small companies
Customer manner makes you grow with minimal cost you can advertise for your company to do extensive
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