Introduction
In the past, many of the staff have learned that if they speak out , and add a progressive press law and may not be their job to lose. But the day -to-day progress to establish a society based on the values of the determination has been made . Who's easier than ever to express your opinion .
Relations of equality among the parties focused on the behavior of some managers is such that if the previous era lived in the happier . But for various reasons , work is far more humane and staff to express an opinion , and despite the opposition of the President , tell your views .
The overwhelming majority of aggressive behavior is wrong . Including basic distinctions between managers and administrators aggressive , decisive is the fact that the director is overwhelming respect for others , as to value and respect themselves , to respect others . Manager rather than forcing others to comply with their demands , they will consult . While aggressive management accustomed to citizenship as subordinates rather than participation .
Strictly defined
Determination of modifiable aspects of the relationship between individuals. These skills can be of great help in dealing with colleagues, superiors and subordinates .
Lazarus believes the firm has four components .
First , denial
Second , to attract the love of others and bring up his requests ,
Third , the positive and negative feelings
Fourth , start, continue and end conversations.
Keith Davis firmly believes that the expression of emotion , change requests, and receive honest feedback .
Jakvbsky dhow and firmly believe it is their right to express their thoughts, feelings and beliefs of their well-rounded , straight and honest way that others' rights are not violated .
other distinction .
Functions
According to a target location satisfies decisiveness skills . Generally skillful use of the individual firm that helps :
Violation of his rights to take forward
Others reject unreasonable demands
Reasonable requests of others can be
Irrational opposition of others, dealing correctly and efficiently do.
To recognize the rights of others
To change the behavior of others
To avoid unnecessary aggressive behavior
In any case, his position has been raised with confidence and freedom .
Cultural context determination
Cultural context affects the resolution . For example , cultures that have strong religious beliefs , sometimes decisively reject it as a valid method , and humility, fatalism , lack of openness, respect and promote their practices . Assertiveness training for these people , no sense is problematic . Also, in some cultures, to respect and obey adults is obligatory to denounce any resolution smaller than adults . In some cultures the determination of behavior "masculine" and these women are expected to surrender and service .
akiko
2008-Mar-14, 23:05
Classification of behavior
Generally the people ( behavior ) can be divided into three general categories .
The first batch of people to engage in humiliating others , ignore the rights of others , the others are Rnjannd and just focus on your goals , these people are called aggressive . Aggression may meet individual goals , but the pain of others , provides toy .
The second category of people who are shy are no firm can not show their feelings , resentment , and your choice to others . Seldom timid people to reach their goals .
The third category : those decisive people who honestly express their feelings , they often are objective , even if you have a goal to reach because it feels good to have good manners . Due to the importance of each of these three types of behavior will be addressed in more detail below .
Aggressive :
Aggression that threaten the rights of others and ignoring them (WEISS, 1996, P.120). People to People incompatible aggressive , bullying , domineering and Ghyrkhvyshtndar know. (GORDON, 1993, P.295). However , they intimidate and scare others can trust to talk to their seats , but cause them to hate others and be elusive .
Aggressive people are always looking to win , even if it means winning at the cost of harm to others.'s . These people are trying to talk up , cut off the words of others , bullying , Azknayh use , or using threatening words and hostile glances to prevail over others . In addition, extreme reliability than their own .apparently they are still giving orders .
Aggressive goal , winning no respect for the rights of others. In general, the signs of aggressive behavior can be expressed as follows :
Screaming
The door to repress
Naszagftn
Scowl
Jest
Eye proud to
Your finger to the other signs
Snicker
Shaking punches
Tell others cut up
Humiliation in the presence of others
Throw all the blame on others .
Aggressive management of these people are showing their determination but in fact it is a way to hide their lack of confidence .
Speech, it is these people who must fight for what they want at any cost to defend themselves . Faced with these people whose job it is to understand that they need not always take a defensive situation , because they are all looking the earth to throw. And you can not blame others to achieve their demands . Leaders need to help these people :
§ Listen to them when they talk to their eyes
Emphasis on those that agree with them.
Implicitly indicate that they can win in the end!
Thank them for their participation .
Low- up :
Low- up (SUBMISSIVE PEOPLE) are the opposite of aggressive . Their main desire Prhyzaz deal , even at the expense of violation of their rights (WEISS, 1996, P.120). However avoid the sometimes good , but often it can not be avoided . Low lead not only to defend their right to refuse , but also avoid placing themselves in situations where they should be . These people believe that others are "right " , but they " are right .
His words very slow start . To allow others to stop speaking against criticism, are uneasy with the threat Brkhlaq his desire to act. (GILLEN, 1994, P.11) shyness that its failure to consider and adopt a passive style so that others thoughts, feelings and simply ignore our rights . People Mrddnd that style " are Khazanh .
Symptoms of low people 's behavior can be listed as follows :
Not wanting to express an opinion
Underestimate their
Reluctant to agree to do things that do not
Talking with your whisper
Jabber off
Cry
Consecutive others complained to
Not establish eye contact
Playing around with objects
Shy people management
Management in dealing with shy people need to understand that in the first place , they are eligible for a number of values . Administrators to change the individual must:
When they heard speak conscious entrust their eyes ;
Their participation in the discussion Vlvandk revere ;
They leave the responsibility to do something ;
Encourage them to seek help when needed .
People decisive
Unlike those low- down , do not run away from conflict . But people do not like aggressiveness (ANDERSON, EL.AL, 1994, P.154). They deal with conflict than fair. Nonverbal expressions and gestures (BODY LNGUAGE) during their speech , peaceful and has caused confidence . Managers are frank , decisive and without shirk their topic , honestly agree on it or reject it .
Their eye contact with people , very good. It is their voices and songs , rather than undermine , reinforce them (GILLEN, 1994, P.12). Consider the rights of others , and yet to take decisive individuals seeking their own right. The objective of fairness for all parties is crucial .
Symptoms behaviors decisively as follows :
React to the tone friendly, but firm ;
Establish eye contact without staring indicate confidence ;
Express feelings and ideas ;
Bhadadn to indulge themselves and others;
Having positive gestures and comfortable ;
Decision-making ability and determination ;
Talking loud and considered manner ;
Time resolution
Certainty is uncertainty , at least in a better position .
First : When I feel the opposite side of the plight of the disabled. For example, when you're in a crowded restaurant and the waitress know that this is a new restaurant , you can ignore some of his weaknesses ( he who will come after you deal with sooner ). In this case, the firm should not be revealed because he is not going to overwhelm your right . Demonstrate decisiveness , unduly stress him further . In this case, there may be problems between you and him to temporarily disregard .
Second, when dealing with a very sensitive person . If you feel strongly that you cry or attack on the person you are , it will not resolve , especially if the " first and last encounter ," you are with him .
Third : Once you have realized your mistake . For example, after committing driving offenses , it is best not to show decisiveness in the face of a police officer . In this situation the best solution is to apologize . Rather than attempting to modify or justify its action handle , with perfect composure to admit your mistake . Should always be kept in mind that the uncertainty is not appropriate . Usually the constant uncertainty , suddenly becomes aggressive and demanding person feels no longer be exploited and others ignore him . So, better social interaction boldly show from the beginning .
Fourth, when people are confronted dominant and fail . Sometimes you are faced with people who are difficult to deal with . Certainty in minimum time and place these entities in any negative reactions to them is sought .